Comments on: The Customer is Not Always Right http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/ Blogging Design Inspiration Sat, 10 Dec 2011 12:34:25 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Lucy http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/comment-page-1/#comment-63762 Lucy Mon, 25 Apr 2011 19:54:45 +0000 http://www.mostinspired.com/blog/?p=1165#comment-63762 The clients need to be shown this video: Satisfy the Cat, a.k.a. User-Centered Design http://www.youtube.com/watch?v=dln9xDsmCoY The clients need to be shown this video:

Satisfy the Cat, a.k.a. User-Centered Design
http://www.youtube.com/watch?v=dln9xDsmCoY

]]> By: The Customer is Not Always Right | GARBAGE ENGINE™ | The best design resources on the web http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/comment-page-1/#comment-51961 The Customer is Not Always Right | GARBAGE ENGINE™ | The best design resources on the web Fri, 18 Feb 2011 09:52:47 +0000 http://www.mostinspired.com/blog/?p=1165#comment-51961 [...] customer is most definitely not always right. I have worked in many roles in the service industry [source] Business Favorites Must read | articles, designers, tips [...] [...] customer is most definitely not always right. I have worked in many roles in the service industry [source] Business Favorites Must read | articles, designers, tips [...]

]]> By: Ken http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/comment-page-1/#comment-41300 Ken Wed, 08 Dec 2010 17:22:18 +0000 http://www.mostinspired.com/blog/?p=1165#comment-41300 Harry Gordon Selfridge or Marshall Field is also credited with originating the phrase "The customer is always right." He didn't make up that phrase out of whole cloth. Hotelier César Ritz advertised in 1908, 'Le client n'a jamais tort' ('The customer is never wrong'). He translated the slogan and gave it a positive twist. From Wikipedia article about Selfridge. Harry Gordon Selfridge or Marshall Field is also credited with originating the phrase “The customer is always right.” He didn’t make up that phrase out of whole cloth. Hotelier César Ritz advertised in 1908, ‘Le client n’a jamais tort’ (‘The customer is never wrong’). He translated the slogan and gave it a positive twist. From Wikipedia article about Selfridge.

]]> By: Mubashar Iqbal http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/comment-page-1/#comment-27682 Mubashar Iqbal Sun, 06 Jun 2010 13:57:24 +0000 http://www.mostinspired.com/blog/?p=1165#comment-27682 @Bill: But blindly agreeing to what the customer wants isn't the right way to go either, and yes the customer isn't right ALL the time. They may not be wrong for wanting what they want, but its is partly your responsibility to educate. You might earn the paycheck with this job, but will you be hired to do any more when people view this job that you have done? It's hard to explain to a prospective client why the work you have done isn't your best because you followed the request the previous client made to the letter. @Bill: But blindly agreeing to what the customer wants isn’t the right way to go either, and yes the customer isn’t right ALL the time. They may not be wrong for wanting what they want, but its is partly your responsibility to educate.

You might earn the paycheck with this job, but will you be hired to do any more when people view this job that you have done? It’s hard to explain to a prospective client why the work you have done isn’t your best because you followed the request the previous client made to the letter.

]]> By: Bill Clasko http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/comment-page-1/#comment-27513 Bill Clasko Fri, 04 Jun 2010 23:22:17 +0000 http://www.mostinspired.com/blog/?p=1165#comment-27513 Yes, but win the argument, lose your business is the way things work. This is not academia where the professor's word is the gospel and you don't have much choice but agree. Salesmanship isn't about winning arguments. It's about making the customer feel good by steering them in the right direction. If you don't know the subtle differences, go find a desk job as a cubicle cubby somewhere. You're not cut out for sales... You wanna' make the sale/feed your family OR win an argument?. Argumentation for arguments sake is for useless debating societys... The idea the customer is "WRONG" came from the entitlement mentality of the past two generations. Lazy clockwatchers there for a check. Computer Technicians were the worst. That's why all OUR jobs are overseas OR fixed by immigrants to America! Yes, but win the argument, lose your business is the way things work. This is not academia where the professor’s word is the gospel and you don’t have much choice but agree.

Salesmanship isn’t about winning arguments. It’s about making the customer feel good by steering them in the right direction. If you don’t know the subtle differences, go find a desk job as a cubicle cubby somewhere. You’re not cut out for sales…

You wanna’ make the sale/feed your family OR win an argument?. Argumentation for arguments sake is for useless debating societys…

The idea the customer is “WRONG” came from the entitlement mentality of the past two generations. Lazy clockwatchers there for a check. Computer Technicians were the worst. That’s why all OUR jobs are overseas OR fixed by immigrants to America!

]]> By: Tom http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/comment-page-1/#comment-16784 Tom Thu, 28 Jan 2010 16:41:05 +0000 http://www.mostinspired.com/blog/?p=1165#comment-16784 That video is wonderful, really sums up client relationships! That video is wonderful, really sums up client relationships!

]]> By: hertfordshire web design http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/comment-page-1/#comment-16715 hertfordshire web design Tue, 26 Jan 2010 13:04:32 +0000 http://www.mostinspired.com/blog/?p=1165#comment-16715 A day in a life of a designer. http://www.youtube.com/watch?v=VfprIxNfCjk Sorry for the bad language though... A day in a life of a designer.

http://www.youtube.com/watch?v=VfprIxNfCjk

Sorry for the bad language though…

]]> By: Shaun http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/comment-page-1/#comment-13711 Shaun Mon, 12 Oct 2009 13:38:25 +0000 http://www.mostinspired.com/blog/?p=1165#comment-13711 I have to agree you, but it is tough trying to reason with a client, particularly when you know your right. Patience is very much a virtue in these situations. I have to agree you, but it is tough trying to reason with a client, particularly when you know your right. Patience is very much a virtue in these situations.

]]> By: links for 2009-08-18 | bloggersUNITED http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/comment-page-1/#comment-12381 links for 2009-08-18 | bloggersUNITED Wed, 19 Aug 2009 01:34:41 +0000 http://www.mostinspired.com/blog/?p=1165#comment-12381 [...] The Customer is Not Always Right | Most Inspired: Design Inspiration Blog [...] [...] The Customer is Not Always Right | Most Inspired: Design Inspiration Blog [...]

]]> By: 5 Things Clients Say and What They Really Mean | Most Inspired: Design Inspiration Blog http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/comment-page-1/#comment-12369 5 Things Clients Say and What They Really Mean | Most Inspired: Design Inspiration Blog Tue, 18 Aug 2009 17:45:12 +0000 http://www.mostinspired.com/blog/?p=1165#comment-12369 [...] we’ve established The Customer is not Always Right, you can read this post from Brian Yerkes to find out what they really mean. Over the years, I have [...] [...] we’ve established The Customer is not Always Right, you can read this post from Brian Yerkes to find out what they really mean. Over the years, I have [...]

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